Available now
IT Support Engineer
"Locked out, need access, new laptop? I've got it — usually before you finish typing."
Kai runs your internal IT desk: access requests, password resets, device setup, app provisioning, and the long tail of 'can you help me with…' tickets. It resolves the routine instantly and routes the genuinely hard stuff to your engineers with everything they need.
From first signal to clean handoff, here's the loop Kai runs every day.
Picks up requests from Slack, email, or your helpdesk the moment they land.
Confirms identity, checks policy, and resolves access, resets, and setup automatically.
Grants the right app and system access by role — and revokes it on offboarding.
Walks employees through troubleshooting with clear, patient steps.
Hands genuinely complex incidents to your engineers with full diagnostic context.
A deep set of specialist skills — not a vague promise of "anything you ask."
Grants and revokes app and system access by role, with approvals and an audit trail.
Resolves lockouts safely with identity verification — the #1 ticket, gone.
Walks new hires through laptop, email, and tool setup on day one.
Adds and removes SaaS seats as people join, move teams, and leave.
Diagnoses common issues and guides employees through the fix step by step.
Runs the full IT checklist so nothing is missed when someone joins or leaves.
Answers from your real IT docs with citations — and flags what's out of date.
Keeps tabs on who has which device and license.
Escalates true incidents with logs, steps tried, and context attached.
Day-one expertise across the systems your team already runs on.
40+ languages
Averages across customer cohorts after 90 days. Your mileage will vary — but the curve has been remarkably consistent.
Kai resolves nine out of ten IT tickets before a human sees them. Our engineers finally stopped doing password resets.
Connect your tools, brief your first agent, and ship work today. Free for 14 days, no card needed.
